Frequently Asked Questions

Sometimes patients can feel overwhelmed with the experience of visiting a dentist and may forget to ask questions. In this FAQ we hope to answer our most common questions.

Ascent Dental FAQ's

Health Fund:

We are pleased to be affiliated with private health insurers. Your private health benefits depend on your individual funds and levels of cover, for further information please contact your health fund.

We are pleased to provide the convenience of HICAPS, which allows for immediate claiming of health fund benefits. We request that patients bring their health fund card to each appointment if they wish to claim through HICAPS.

Have you wondered “Why is going to the dentist so expensive?” In order for us to provide you with high level personalised care, quality materials and up to date facilities that the investment back into the clinic is significant. By doing this, we can be confident that you are receiving high standard treatments.

 Do You Treat Children Under The CDBS (Medicare) Scheme?

We participate in the Medicare Child Dental Benefit Schedule (CDBS). This scheme covers eligible children for most dental treatments and the costs are covered by Medicare. Not all families are eligible and some treatments are excluded from the program, please call Medicare on 132011 or one of our friendly front office teams to discuss your eligibility.

Why Do I Need X Rays?

X-rays are an important diagnostic tool that show the condition of your teeth and their roots that cannot be seem by eyes. X rays can help to identify problem areas between the teeth and under the gums and assists in early detection of problems long before they become painful and more severe.

Can I change my booked appointment?

We have a late cancelation policy as once the appointment is booked for you, we are unable to offer it to others.We require a 24 hours notice for changing or cancelling an appointment, this allows us to offer the available time to someone else in need. We understand that unexpected events occur so please let us know as soon as possible if you need to change. We will be happy to help you to schedule.

Is It Normal For My Teeth To Be Sensitive After Dental Treatment?

It is common to have an increase in sensitivity after your dental treatment. This normally only lasts a few days. Please contact us if you have any concerns or any significant pain.

I am worried about seeing the dentist, will it Hurt?

One of our goals is to help you to have a positive experience with us through listening, understanding and taking steps to make you as comfortable and achieve your treatment goals. We will take action to ensure you experience the minimum amount of discomfort if your dental treatment There are always options available to reduce pain and discomfort during most dental procedures.

Health Funds and Dental Cover

Which Health Fund can we process the claim?

We can provide on-site claims for health funds which partnered with HICAPS.

Preferred Provider Program?

We also participate in the following programs of certain health funds:

  • nib: nib First Choice Network
  • HCF: More For Teeth program
  • CBHS: CBHS Choice Network


Other dental cover program?

We also participate in the dental cover program of 

happy Clients

Don’t just take our word for it. See Ascent Dental reviews from some of our wonderful clients below. Thank you for supporting our dental clinic and trusting us with your teeth.

What a wonderful, professional dentist. Dr Chen and his team are caring and gentle. They are available Saturdays. My kids now enjoy going to the dentist. I strongly recommend for regular checkups and more advanced procedures including teeth whitening.

Emma Clarkson


The receptionist was absolutely amazing, so friendly and welcoming. Very easy to talk to. Also the dentist himself was also very patient and kind. He also took the time to ask about me and get to know you me well. Would highly reccommmend.

Jah Hallett


Really honest, caring dental facility. I needed an abscess treated and a root canal. I was really pleased with the treatment and the price. I highly recommend Ascent Dental Kangaroo Point! My brother and nephew go there as well and they’ve been great.

Bianca Freeman